Delete Your Account

Delete from within the app (recommended)

If you can sign in, the fastest way to delete your account is from the app:

1. Open Awni and sign in.
2. Go to Settings.
3. Tap “Delete My Account”.
4. Confirm by tapping “Schedule Deletion”.

Your account is then scheduled for deletion with a 30-day grace period. If you change your mind, simply sign back in within 30 days and your account is automatically restored. After 30 days, your account and all household data are permanently deleted and cannot be recovered, except for the limited data described in “What we retain” below.

Only the account owner (primary manager) can delete the household. Doing so removes the accounts and data of any helpers and additional managers in that household.

Can’t sign in, or were you removed from a household?

If your household’s primary manager removes you as a helper, your account and its data are scheduled for deletion automatically 30 days after removal, unless the primary manager restores you in that window. If you’re removed as a secondary manager, your data is not automatically deleted — email us to request its removal. If you can no longer sign in for any other reason, you can also request deletion by email:

Email hello@lexuraedge.ae with the subject “Delete my account”. We will verify your request and delete your account and associated data within 30 days, and confirm by email once complete.

What gets deleted

When your account is deleted, the following data is permanently removed, except as described in “What we retain” below:

• Your account profile (name, phone number, email)
• Your household and its members (helpers and additional managers)
• Tasks, task history, and completion records
• Children’s profiles and care logs, including feeding, sleep, growth, diaper, medication, and vitamin entries
• House rules and pending requests
• Push notification tokens

What we retain

For security and to understand product usage in aggregate, we retain a small amount of data after deletion:

• Anonymized usage statistics (e.g. household age, member count, language) stored against a one-way hashed identifier — these contain no personal information and cannot be linked back to you.
• Our internal audit log keeps a record of privileged actions taken on your household before deletion — such as creating a member account, editing a profile, resetting a password, verifying a phone number, or removing a helper or secondary manager. These entries can include your name and the last four digits of your phone number, and are kept indefinitely for security and accountability, even after your account or household is deleted.
• An internal audit-log entry recording that the deletion itself occurred, with no personal information (which, unlike the audit-log category above, cannot be linked back to you).

Subscription and purchase records are managed by the Apple App Store or Google Play and are retained by them per their own policies. We do not store payment-card details.

Questions

For any questions about account or data deletion, contact us at hello@lexuraedge.ae. See also our Privacy Policy.